Terms and conditions


1. Scope of application
For all business relations between EXIT Adventures GmbH,
Klosterstraße 62, 10179 Berlin and the customer solely the following general terms and
conditions apply. Any other terms and conditions of the customer will not become a
contractual part even if EXIT VR does not expressly contradict.
2. Offers, ordering process, conclusion of contract, correction of input errors, storage of
contract text

2.1 Tickets and vouchers for EXIT VR can be purchased through our website www.exit-vr.de
or during our opening hours in our venue. Only adults are entitled to purchase.
2.2 The ticket and voucher offers in our webshop represent a non-committal invitation to
order tickets or vouchers for EXIT VR. By clicking the “Order now” button, the customer
makes a legally binding offer to purchase the tickets or vouchers in the shopping cart. Before
sending the order, the customer can review and change the data at any time. Required fields
are marked with an asterisk (*). The booking number, automatically generated by us after
sending the order documents, that your booking has been received by us, does not
represent acceptance of the offer of the customer. The contract comes into existence only
by our declaration of acceptance, with a separate, further e-mail (booking confirmation).
With the booking confirmation, the customer receives the ticket code, which allows access
to the booked EXIT VR mission. In the event that the customer has ordered a voucher, the
customer will be given the voucher code in the booking confirmation e-mail, allows the
customer or the person who receives the value voucher to deduct the voucher amount
when buying EXIT VR tickets.
2.3 The customer must ensure that the e-mail address provided by the customer for the
order processing, is appropriately configured (eg with regard to the SPAM filter) and has
sufficient free space.
2.4 During the ordering process, the customer can correct false input at any time by clicking
on the fields which show the customer at which phase of the ordering process they are, thus
navigating backwards or forwards. Alternatively, the customer can use the “Back” button of
the browser. Furthermore, under “Check”, the customer can directly change the shopping
basket, the customers data and the payment method by clicking on the respective fields via
2.5 The order text is not saved by us and cannot be retrieved after completion of the order
process. The information from the ordering process is transmitted to the customer again
with an e-mail confirmation of the order. The customer can print out the order data
immediately after sending the order.
3. Prices, terms of payment
3.1 The prices stated in our webshop are inclusive of the statutory value-added tax.
3.2 The payment of tickets and vouchers ordered in our webshop can be made by credit card
(VISA and Mastercard), immediate payment or PayPal. We reserve the right to accept and
refuse additional payment methods in individual cases.
A. Payment by credit card
When paying by credit card (Visa and Mastercard), the data is transferred to Mangopay SA
using Secure Socket Layer (SSL) encryption technology. The purchase price will be charged to
the customer when the order is accepted. The transfer of data may take several minutes and
may not be interrupted by the customer, e.g. by updating the browser page. Failure to do so
may result in a double charge on the credit card account. We will reimburse eligible
reimbursement claims within a maximum of 14 days from the date of the customer’s double
booking. Costs arising from any chargebacks initiated by the customer are passed on to the
customer. For unjustified credit card bookings, a processing fee (usually 10 EUR) will be
charged. This fee will be charged to the customer.
Please note: a payment charge might be made to your credit card without a binding contract
concluded with us, as this will only take place upon receipt of our booking confirmation email
(see section 2.2).
DIRECT BANKING is a direct referral process of SOFORT AG based on the high security
standards of online banking with PIN / TAN input for secure and fast processing of online
purchases. SOFORT AG provides an automatic and real-time transfer to the customer’s
online bank account, not accessible for merchants. The purchase price is immediately and
directly transferred to the merchant’s bank account. Prerequisite for the use of DIRECT
BANKING PAYMENT is only the access to an online bank account. For more information,
please visit www.sofort.com.
Please note: a payment charge might be made to your bank account without a binding
contract concluded with us, as this will only take place upon receipt of our booking
confirmation e-mail (see section 2.2).
After completion of the order you will automatically be forwarded to the website of
Sofortüberweisung.de to make the payment. Your bank account will be debited after the
payment is completed by Sofortüberweisung.de.
C. Payment via Paypal
PayPal is an online payment service of PayPal (Europe) S.à r.l. & Cie, S.C.A. The use of PayPal
requires that you have a customer account at PayPal, where your bank or credit card data is
stored. If you have selected PayPal, you will be redirected to PayPal after the order is
completed. There, you log in to your PayPal account with your e-mail address and the
password you entered and confirm the payment. You will receive a payment confirmation
from PayPal by e-mail. PayPal charges your bank account with the corresponding purchase
price and transfers this to our seller account. For further information, please visit
Please note: a payment charge might be made to your paypal account without a binding
contract concluded with us, as this will only take place upon receipt of our booking
confirmation e-mail (see section 2.2).
4. Right of revocation
4.1 Pursuant to paragraph 312g section 2 sentence 1 No. 9 BGB (German Civil Code), there is
no right of revocation for contracts for the provision of services in connection with leisure
activities if the contract provides for a specific date or period. Therefore, the purchase of
tickets for EXIT VR missions can not be revoked by the customer.
4.2 In addition the following applies:
If the customer is a natural person who concludes a legal transaction for a purpose which
can not be attributed predominantly to his commercial or independent professional activity
(consumer), the customer is entitled to a right of revocation according to the law. § 312g
i.V.m. Section 355 of the German Civil Code (BGB). Please refer to the notice of revocation
for conditions and legal consequences.
5. Booking conditions
5.1 EXIT VR is a team game for people from 12 to 99 years. Children and adolescents who
are not accompanied by a legal guardian or a full-time supervisor must submit a declaration
of consent to participate in EXIT VR missions signed by a parent. From the age of 10, children
are considered full-paying adults.
5.2 EXIT Adventures GmbH is entitled to refuse access to EXIT VR to visitors if there is a fear
that the person(s) will disrupt the general business or bother other visitors due to alcohol or
drug use or other reasons. Reimbursement of the ticket price or voucher value will not be
made in these cases.
5.3 Please note that EXIT VR is a live event. Since the EXIT VR rooms are specially prepared
for each booking and are blocked for the booked period, it is your responsibility to appear
punctually to the booked period. In the case of delays, EXIT Adventures GmbH reserves the
right to refuse admission to the relevant EXIT VR mission. The ticket expires without any
claim for reimbursement.
5.4 It is not permitted to bring along food and drinks.
5.5 It is prohibited to use bulky or hazardous objects, fireworks or other pyrotechnic articles,
weapons and dangerous tools, spray cans, sound instruments, laser pens, bottles, tins, drugs
or to bring animals – except for those which are necessary for physical or mental disability.
5.6 With the exception of cell phones, it is not permitted to carry picture, film and sound
recording equipment.
5.7 It is not permitted to make sound, image or film recordings during the EXIT VR missions
or the EXIT VR premises or to transfer or disseminate such recordings in whole or in part via
the Internet or other media (including mobile radio).
5.8 Significant or repeated violations of the law or these conditions may be punished with
removal from the EXIT VR venue without reimbursement of the ticket price or voucher value
and with a ban on the venue.
6. Cancellations
6.1 You have the possibility to cancel the booking up to 72 hours prior to the game. Just send
an e-mail to hallo@exit-vr.de. A telephone cancellation is NOT possible.
For groups of 15 or more and in case the booking consists of more than 3 rooms, the
cancellation has to be made up to 7 days before the beginning of the game.
6.2 If the deadlines are not met, EXIT Adventures GmbH reserves the right to invoice the
minimum booking amount of the respective EXIT VR mission according to the prices valid at
the time of the booking. In this case, the customer will not receive reimbursement of the
ticket price or voucher value.
7. Performance changes
Deviations from the content and changes to the EXIT VR missions after booking shall only be
made if necessary, insofar as they are not significant and do not significantly affect the
overall content or effect of the booked mission.
8. Sound, image and film recordings
8.1 EXIT Adventures GmbH is entitled to create sound, image and film recordings during the
EXIT VR missions from the customer as well as from his / her fellow players, which are
necessary for the performance of the game.
8.2 The customer agrees that specially created team photos can be published and
disseminated online via the EXIT VR social media channels (Facebook, Twitter, Youtube,
Google+). The consent is expressly made without waiving a claim for compensation. The
customer can revoke this consent at any time – at the latest when the team photo is created.
9. Liability
We are fully liable for injury to life, body or health. In the case of impossibility and delay as
well as violation of contractual obligations, we are liable also for slight negligence but limited
to the typical foreseeable damage. Substantial contractual obligations (cardinal obligations)
are contractual obligations whose fulfilment makes the proper execution of the contract
possible and on whose compliance the contractual partner regularly trusts and may trust.
Typical, foreseeable damages are those that are subject to the protection purpose of the
respectively violated contractual norm. Apart from that we are not liable for slight
negligence. The foregoing limitations on liability also apply to our vicarious agents.
10. Offsetting, Contractual Language, Applicable Law and Jurisdiction
10.1 The customer is entitled to offset only if his claim is undisputed or legally established,
unless it is a claim from the same contractual relationship. The customer is entitled to a right
of retention only if his counterclaim is based on the same contractual relationship.
10.2 The contract is concluded in German language. All disputes arising from the legal
relationship between the customer and us are subject to the law of the Federal Republic of
Germany. In the case of consumers, this choice is valid only in so far as the protection
afforded by mandatory provisions of the law of the country in which the consumer has his
habitual residence is not withdrawn. The validity of UN purchasing law is excluded.
10.3 Jurisdiction is the place of business of EXIT Adventures GmbH if the customer is a
merchant, a legal person of public law or a public special fund.
Last update: April 2017
Right of withdrawal
You have the right to revoke this contract within a period of fourteen days without giving
The period of revocation starting with the date of conclusion of the contract. To exercise
your right of revocation, you must contact us
EXIT Adventures GmbH
Klosterstraße Street 62
10179 Berlin, Germany
Tel: +49 (0) 30 208 499 070
E-Mail: hallo@exit-vr.de
by means of a clear statement (eg a letter send by post or an e-mail) about your decision to
revoke this contract. You can use the enclosed sample revocation form, but this is not
In order to maintain the revocation period, it is sufficient that you send the notification of
the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this agreement, we will pay you all the payments we have received from you.
Including the delivery costs (except the additional costs resulting from the fact that you have
chosen a different type of delivery than the most favourable standard delivery offered by us)
immediate, latest within a period of fourteen days from the date on which the notice of
revocation of this contract has been received by us.
For such repayment, we use the same payment you used in the original transaction, unless
you have expressly agreed otherwise; you will not be charged for these repayment fees.
If you have requested that the services are commenced during the period of revocation, you
have to pay us a reasonable amount that equals the proportion of the services already
provided, in comparison with the total scope of the services provided for in the contract, to
the time when you inform us about the exercise of the right of revocation regarding this


Contact us by phone or mail:

+49 (0) 30 20 84 99 07 0 // hallo@exit-vr.de

Sample Revocation Form

If you want to revoke the contract, please fill out this form and return it.

To: EXIT Adventures GmbH, Klosterstraße 62, 10179 Berlin

Phone: +49 (0) 30 208 499 070
E-Mail: hallo@exit-vr.de

I / we (*) hereby revoke the contract concluded by me / us (*) concerning the purchase of
the following goods (*) / the provision of the following service (*):

Ordered on (*) / received on (*)

Name of consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only in the case of a communication on paper)

Date ________________________

(*) Delete as appropriate.